Cancellation & Return Policy

Cancellation & Return Policy

Last updated on 23/05/2024

Cancellation policy:

Orders placed can be cancelled only before the order gets shipped.

Cancellation within 1 Hour will entitle you for FULL REFUND.

Cancellation between 1 Hour – 3 Hours will entitle you with a Cancellation Fee deducted.

Cancellation after your order is processed/Dispatched will entitle you for Product Return Policy.

If any or all the products in an order is not shipped within a maximum of 5 business days, will be automatically cancelled and refunded.

In either of the cases above a cancellation confirmation, mail or message will be sent to you. Refunds will be processed in 2 to 3 business days and the amount will be credited within 15 business days.

The order cancelled confirmation can be viewed in the Your Orders page.

With keeping both consumer and venture into consideration we have decided to fix cancellation Fee to 10% of the Product value that is cancelled. We would charge only for the product that is cancelled and not for full order. This is considering Payment Gateway Fee and Administrative Cost involved.

The above doesn’t apply for COD (Cash on Delivery) orders.

Product Return Policy:

Return of the products will be accepted only if the wrong or damaged product is delivered and 100% of money will credit on your account.

Once the products are delivered and in case of any wrong or damaged products are received by the customer, must be reported to us within 24 hours from the delivered time.

Pictures or a complete single unboxing video is recommended for better processing. Make the video right from the beginning of opening the parcel and viewing each of the items one after the other. The unboxing video is mandatory.

In the case of grocery/food items, images must be sent to the support team within 8 hours from the time of delivery.

THEERTHA support team will review the return request and guide you on the return process.

Products must be returned within 2 to 3 business days after confirmation from the THEERTHA support team.

Courier charges paid for the returns will also be refunded. The receipt with the amount mentioned has to be uploaded.